The effectiveness of ODR (Online Dispute Resolution) in the pandemic times in Ireland

Abstract

Abstract A global epidemic led us to experience difficult times along with a lot of conflicts and disputes that emerged with it, making people even more concerned about what to expect in the days to come. The purpose of the following research is to examine and explain online dispute resolution (ODR) as a tool and its use during the pandemic times in Ireland. This work aims to analyse through a mixed method, how ODR is seen and used in the EU and in Ireland, making use of data research and also by applying a survey that will set the temporal and geographic space of the study. It will also analyse how known is ODR and the effectiveness of this tool among consumers: how they make use of it and, if so, what are their perspectives of having this kind of tool that enable them to avoid court sessions.