The Benefits of Social Worker Professionals Being Trained with Dispute Resolution Tools.
The Benefits of Social Worker Professionals Being Trained with Dispute Resolution Tools.
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Date
2022
Authors
Gabriela Freitas de Oliveira
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Abstract
The present work has as its theme the role of the social worker in the mediation of family
conflicts, concepts and application. For the development of this research, the methodology of
the bibliographic review was adopted, which is based on books, magazines and articles that
address the topic, and that could contribute to the development of the research. Thus, the
general objective of this research seeks to present the benefit of frontline professionals, such
as social workers, being trained with de-escalating tools in relation to initial family conflicts.
The specific objectives seek to: approach and conceptualise what is and what is the role
of the social worker and it’s performance in the mediation of conflicts; to present and
conceptualise what conflicts are, highlighting the conflicts that occur within the family and their
types; to investigate the literature on what mediation of family conflicts is, how it can be
developed; to point out the importance of the social worker and its qualification for the
mediation of family conflicts. Finally, this research leaves the topic open, proposing that new
research be carried out in the future to contextualise what has been presented here. Along
with this new contextualisation research, a case study is suggested.
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Freitas de Oliveira, 2022