The value of an apology in medical malpractice conflicts

Abstract

The following dissertation explored the value of an apology in medical malpractice conflicts. Through a mixed methodology, it was analysed data from different sources, as reports from government offices and previous research. Interviews were conducted to help to determine the value of the information. It was explored the elements and meanings of an apology. It was explained that medical malpractice conflicts are complex and different methods can be used to help manage it or solve each one with their pros and cons. After analysing all the data and literature, it was concluded that there is a value in delivering an apology in medical malpractice conflicts with evidence suggesting that it can help to restore the trust and the relationship between doctor and patient, de-escalate the conflict and help to solve it.