Exploring the role of communication barriers in Negotiation processes in multi-cultural environments: Case study of Irish Multicultural Companies
Exploring the role of communication barriers in Negotiation processes in multi-cultural environments: Case study of Irish Multicultural Companies
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Date
2020
Authors
Deborah Gonçalves Valeriano
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Abstract
Primary research focuses on the effects and challenges of communication barriers during negotiation
processes in culturally diverse organisations. The research also explores various challenges that persist
in Irish organisations when it comes to maintaining a highly diverse workforce and explores different
techniques that are employed by these organisations to resolve these issues. Moreover, the research
relies on primary collected data and qualitative research for which 10 participants are interviewed. The
research was focused on Irish organisations and collected data from 10 professionals that have been
working in a highly diversified organisation for at least 2 years to understand the challenges and issues
that they have identified. After conducting a literature review, that analysed exiting data found in journal
articles, case studies and other credible resources the research relied on primary data collection to
discuss the identified areas of study. The research has shown that development and enforcement of
comprehensive policies, technological driven training and development and adaption to new
technologies and improving employee engagement are some of the most common ways that Irish
companies are addressing the issues of communication barriers effecting the negotiation process in a
diverse environment. The three themes identified in the research include language barriers, stereotyping
barriers, conflicts, and disputes due to lack of communication, and enforcement of the mutual benefit
policy.
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Gonçalves Valeriano, 2020