A CRITICAL REVIEW OF MEDIATION SERVICES IN NURSING HOME SETTINGS

Abstract

In the introductory section, a detailed discussion has been done on the reasons for which conflicts on go on been generated in a healthcare setting and hampering effective service provision. Therefore, most of the time, those conflicts end up meeting legal procedures that cause a huge financial burden and reputational damages to the involved parties. However, it is a known fact that conflict is irremovable where multiple interprofessional service providers work together as well as requirements are getting changed massively. In this scenario, the importance of a quick, flexible and humane approach is increasing which can be achieved through the successful implementation of mediation services. Thus, this chapter along with forming a detailed background of the significance of mediation services in a nursing home setting established relevant aims and objectives that will help in determining to what extent this particular service will be able to offer long-term solutions to the diverse conflicts generated in the healthcare sector. The second chapter of the literature review covered the features and subject matter related to conflict theories that proved to be effective in understanding the impact of the nursing practices that were designed and applied in a systematic way. The resolution of the conflicts within the nursing home settings was demonstrated and analysed. The effect of conflict upon the functioning of the nursing homes was discussed and analysed. The socio-ecological framework and its steps was covered in an efficient way. The critical and transformation theory was covered to discuss and analyse about the nursing practices that had to be executed in a perfect way. The necessity of incorporating the mediation activities in nursing homes proved to be significant. Secondary data collection method has been followed in this research where critical review of mediation services are done using thematic analysis. For this, interpretivism, induction approach, explanatory design and non-probability sampling strategy is considered to manage the inclusion and exclusion criteria of research paper for collecting sample. Moreover, limitation of the research are low budget and shortage of time.