"Mediation as a Tool to Resolve Cross-Cultural Conflicts in the Workplace in Ireland"
"Mediation as a Tool to Resolve Cross-Cultural Conflicts in the Workplace in Ireland"
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Date
2022
Authors
Tatiana dos Santos Barea
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Abstract
Mediation is identified as relevant for use in workplaces for a variety of issues where there are
ongoing working relationships, including the resolution of interpersonal disputes (Mayer 2004;
Monberg 2007).
Applying significant changes in the way organizations manage conflicts can result in efforts to
develop strategies for more efficient, less expensive, and more satisfying conflict resolution;
thus, as a result, this study will analyze how cross-cultural conflicts were addressed in the
workplace, as well as how mediation can be used to resolve cross-cultural disputes through
appropriate methods, such as alternative dispute resolution (ADR) approaches in conflict
management in the workplace.
The purpose of this mix-method study is to determine whether mediation can play a role in
resolving cross-cultural conflicts in the workplace and to develop recommendations on the
application of mediation techniques according to the organization's needs.
While conducting the research, and interpretivism philosophy and inductive approach are used.
To collect data from the sampling population, survey strategies are used; a mix-method is used
to collect quantitative and qualitative data; a cross-sectional method is used; and finally, nonprobability sampling is used.
According to the responses of the participants, the majority revealed a willingness to engage in
means to reduce and prevent conflicts through cultural diversity training, and that a lack of
training and development of internal HR policies, as well as a lack of communication and
language barriers, are determining factors for the emergence of these conflicts.
The survey results show that from the workers' point of view, mediation can be an effective tool
in resolving cross-cultural disputes in the workplace.
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dos Santos Barea, 2022