Analysis in schemes to resolve disputes between financial service providers and consumers in Ireland
Analysis in schemes to resolve disputes between financial service providers and consumers in Ireland
| dc.contributor.author | Olga Alicia Anahi Villarreal Castro | |
| dc.date.accessioned | 2022-07-14T10:47:28Z | |
| dc.date.available | 2022-07-14T10:47:28Z | |
| dc.date.issued | 2021 | |
| dc.description | Thesis | |
| dc.description.abstract | The research aims to analyse the schemes to resolve disputes between financial service providers and consumers in Ireland through alternative dispute resolution mechanisms. Thus, the objectives of this research are: • To critically assess the impact of decreasing consumer trust in financial institutions due to unresolved complaints. • To explore the different schemes of ADR with Financial Services and Pensions Ombudsman in Ireland. • To determine the level of satisfaction with Complaints closed through Dispute Resolution Service in Ireland. | |
| dc.identifier.citation | Villarreal Castro, 2021 | |
| dc.identifier.uri | https://dspace.independentcolleges.ie//handle/123456789/34 | |
| dc.language.iso | en | |
| dc.title | Analysis in schemes to resolve disputes between financial service providers and consumers in Ireland | |
| dspace.entity.type |
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