DISPUTE RESOLUTION: CASE STUDY: “DISCRIMINATION IN THE CONSTRUCTION INDUSTRY”.

Abstract

Discrimination is a fundamental behavior that has been normalized to this day. Unfortunately, vulnerable sectors have been forced to endure abuses in the labor aspect to provide their family with a decent income or have a better quality of life. The construction industry is and will continue to be an essential element in the economic development of national and international society. From the project stage, jobs are created, from skilled and qualified professionals to unskilled physical laborers from poor areas who have decided to migrate to the big cities in search of better-paid work and to start a new life. The best way to understand the conflicts affecting the construction workers' sector is to interact with the environment in which they operate. To expose situations of discrimination and conflicts those have not been documented. Discrimination directly affects these people, who, because of their social position, ethnicity, or simply because of their low level of education, are relegated to physically demanding jobs and long working hours for minimum wage, suffering social exclusion and deprivation of human rights. Conflicts in the workplace are dynamic. Every conflict is different; however, depending on the socioeconomic position the employee is in, he or she is listened to and can access conflict resolution methods such as mediation and arbitration. Nevertheless, what happens when a person, because of his or her social position and low level of education, is not aware of their rights, so is it possible to access fair conflict resolution? Abuse of low-ranking workers is common, and they do not have access to a fair dispute resolution process. This study aims to identify the sources and causes of problems in the construction industry, such as abuse and extortion by employers, and provide fair and equitable treatment in dispute resolution to achieve a comfortable and equitable working environment.