The relationship between mediation and forgiveness: An (Im)possible result of conflictual dynamics?

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Gardenia Vasconcelos Carneiro da Silva
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The importance of this thesis lies in its ability to understand the dynamics of conflicts and creating a greater understanding of how the mediation process can be used for the resolution of conflicts with a particular focus on personal development and how forgiveness can aid this process. This research has chosen mixed methodologies and gathered a sample size based on 100 responses. The data analysis has been performed based on demographic and thematic analysis. The results of this research have shown that around 60 percent of the respondents were male and 40 percent were female. 19 percent respondents were from 18 to 25 years, 41 percent of respondents ranged from 26 to 30 years, 11 percent of respondents were between the ages of 31 to 40 while 29 percent respondents were from 40 years or above. The main themes that were highlighted in this research were the use of forgiveness throughout the mediation process for dealing with conflicts, strategies for resolving conflicts effectively, potential benefits of forgiveness in the conflict resolution and mediation process, potential benefits of assistance from third parties, and potential of forgiveness in rebuilding relationships.
Carneiro da Silva, 2021