The restaurants in Dublin, which are part of the island of Ireland's food service sector value of €
8.2 billion (Bord Bia, 2022), apply prime food attributes that have significance on customer
satisfaction and loyalty.
These customer-relationship-focused restaurants always ensure a higher emphasis on the
cultivation of trust and commitment than on the mere completion of their targeted orders.
However, keeping a long-term customer relationship is highly important for enduring the business
in this industry. This necessitates the management teams of these restaurants in Dublin to step up
and well apply the food service attributes to build customer satisfaction and loyalty.
The results of this study are anticipated to be useful to those in the hospitality sector. As, for
example, this study found, with the help and perspective of consumers and managers of restaurant
in Dublin, that the physical atmosphere, staff qualifications, and food quality of restaurants all
have a big impact on how happy customers can be during their experience with the food service
provider.
Thus, restaurant operators should prioritize at least five variables that each have a specific role to
play in enhancing client satisfaction and not only the food attributes. Also, this research project
demonstrated that employees have a key impact in influencing customer satisfaction. Thus, the
discussion will revolve around how important food service attributes are in different aspects.